The Professional Standards Unit is comprised of one Inspector, one Administrative Secretary, and four Detectives. The unit processes complaints against Pasco Sheriff’s Office employees within the entire county to include the Land O’ Lakes Detention Center.
Once the Professional Standards Unit receives a Statement of Complaint from a citizen or another member, the complaint will be reviewed and forwarded to the subject member’s Bureau Commander to be assigned for an investigation. The Professional Standards Unit handles serious violations that are alleged against a Pasco Sheriff’s Office member.
How to officially commend or complain about an employee of the Pasco Sheriff’s Office
It is the policy of the Pasco Sheriff’s Office to recognize exceptional law enforcement and detention service through the formal use of commendations. This applies for both certified (sworn deputies) and civilian personnel.
The following list identifies three ways you may express your appreciation for excellent or superior service/performance.
1. Ask to speak to the member’s supervisor or member of the Professional Standards Unit and verbally communicate your praise.
2. You can write a letter to the Sheriff describing the superior service and/or performance.
3. You can email the Customer Service Section, at firstname.lastname@example.org. (Please refrain from using email to report crimes or incidents in progress. The email address is monitored during weekday business hours only).
Letters and emails received by the Sheriff will be forwarded to the employee in order to extend your gratitude, and a copy will be placed in the member’s Professional Standards file. The member’s performance will also be recognized by the Sheriff and may be considered for other Sheriff’s Office awards or community recognition.
Citizen complaints are frequently based upon misunderstandings of the law and/or Sheriff’s Office General Orders, policies, and procedures. Nonetheless, legitimate complaints are of great concern and may lead to a mistrust of law enforcement when they are not adequately investigated and/or explained. While the Pasco Sheriff’s Office encourages citizens to report legitimate complaints of misconduct, it also expects that citizens will not file frivolous, vindictive, or false complaints against employees who have properly performed their duties. State law prohibits the intentional filing of a false report to law enforcement and also prohibits anyone from lying under oath. Please click here to review Florida Statute 112 which addresses complaints against officers.
Complaints of misconduct can be accepted by any employee or supervisor. The Complainant may also contact the Professional Standards Unit directly (see below). Complaints may be made in person at any of our district offices, at the Professional Standards Unit’s office, by telephone, or letter. During non-business hours, complaints should be directed to the member’s supervisor.
If You Wish to File a Complaint:
Complaints that concern violations of Sheriff’s Office General Orders will be accepted and/or investigated. The extent of the investigation will depend upon the nature of the complaint, whether the source of the information can be identified or the accuracy verified, the seriousness of the allegations, and the number of persons involved in the incident.
Some types of misconduct are:
Misuse of authority
Neglect of duty
Improper personal conduct
Any unlawful conduct
Grievances about the law or PSO procedures that involve a member.
Complaints that concern serious violations of Sheriff’s Office general Orders (examples below) will be forwarded to the Professional Standards Unit for review. Your case will be investigated by a Professional Standards Detective or a supervisor in the employee’s chain of command.
Civil Rights Violations
Excessive/Unnecessary Use of Force
An individual detailed written statement is required to file a formal complaint against a member of the Pasco Sheriff’s Office. Please provide names, dates, and the factual basis of your allegation(s). You may use additional pages if necessary. Your initials must be included acknowledging Florida State Statute 112.532 (3), (Civil Suits) and your Statement of Oath. You must sign the document. The document must be notarized.
For your convenience, you can click here to download a STATEMENT OF COMPLAINT FORM. Please forward your completed STATEMENT OF COMPLAINT FORM to: 8700 Citizens Drive, New Port Richey, FL 34654.
The Pasco Sheriff’s Office Customer Service Section will assist with your complaint and/or forward your complaint to the appropriate supervisor or investigative unit.
Pasco Sheriff’s Office Customer Service Section
727-815-7023 or email@example.com
Complaints can also be accepted by any employee or supervisor at any district location:
Patrol District Commanders:
7432 Little Road
New Port Richey, FL 34654
36409 State Road 52
Dade City, FL 33525
11530 Trinity Boulevard
Trinity, FL 34655
Detention Bureau Commander: (813) 235-6000
Criminal Investigations Bureau Commander: (727) 844-7763
What is involved in an administrative investigation that is generated from a formal complaint?
1. Complaint initiated
2. Investigator assigned to the complaint
3. Factual report prepared
4. Chain of Command review and recommendation by employee’s supervisors
5. Sheriff (or designee) for final disposition
6. Disposition outcome revealed
7. Employee pre-disciplinary hearing
9. Complainant notification of outcome
10. Employee appeal process
The Administrative Investigative Report will contain the facts of the case in order to present an unbiased picture of the incident as it actually occurred and will not reflect the opinions of the investigator. The report is forwarded through the employee’s chain of command for review and recommendation. If the allegation is sustained, the report is forwarded to the Sheriff (or his designee) for final determination.
The disposition of a complaint may be classified as follows:
* Unsubstantiated – A finding or conclusion that sufficient credible evidence was lacking to prove or disprove the allegation.
* Sustained – A finding or conclusion that an allegation is supported by a preponderance of evidence.
* Unfounded – A finding or conclusion that an allegation is demonstrably without basis.
* Exonerated – A finding or conclusion the incident occurred, but the individual’s actions were lawful or proper.
* Both the affected member of the Sheriff’s Office and the complainant will be notified of the final disposition of the complaint.